I wanted to get some pizza last night for my boy Gabe and I to nosh, but it proved harder than I thought. If you've called Domino'sTM lately, you know what I mean. Their fancy new automated system is not exactly what I'd call customer service. Here's how my order went down:
Automatron: Thank you for calling Domino'sTM. Are you calling to place an order? Para espanol marke el numero 3.
CKC: Uh, yes.
Automatron: Great. Let's see. We have your address as [my old address in East Harlem]. Is that correct?
CKC: Uh, no. But how did you get my address?
Automatron: You eat a lot of pizza. No worries, we'll get your new address later. Here are our top three specials. Take a listen and press the correlated number to order.
Number 1: The Gotham City pizza. Our classic hand-tossed crust with tomato sauce and black olives smeared on your pie to look like the Joker's psychotic face. One large for only $9.99. Comes with free nightmare.
Number 2: Three medium one-topping pizzas for $5.55 each, plus applicable taxes and fees for a total of $29.95 plus delivery for a grand total of $45.90. Comes with a napkin.
Number 3: One large Gotham City pizza plus any order of bread, meat, meat wrapped in bread, cheese, bread wrapped in cheese, cheese and meat with bread on it or Cinnasticks for only $19.95. FREE DELIVERY.
CKC: But I don't want any of those...
Automatron: I'm sorry, I didn't understand you. What do you mean you don't want a Gotham City pizza? Don't you know there's a movie called "Batman: The Dark Knight" out right now and that Heath Ledger DIED ostensibly from making this film? Are you so callous that you are unwilling to support "Batman: The Dark Knight" with your Domino'sTM pizza purchase today? Even if that means you're completely dishonoring Heath and his family and all that is good and true about our nation (and Australia where we also have stores in Sidney, Melbourne and Perth, home of Heath Ledger, star of "Batman: The Dark Knight")?
CKC: Uh...
Automatron: Okay. Let's start from scratch. What would you like?
CKC: Pizza.
Automatron: I'm sorry. I didn't understand you. Start by saying the number of and then the item(s) that you'd like, jackass. I'm not a real person, you know.
CKC: One. Pizza.
Automatron: Okay, great. You want one pizza. What type of crust would you like? Our classic hand-tossed, flatbread, or for $1.59 more, deep dish?
CKC: Why is deep dish $1.59 more?
Automatron: Okay, deep dish.
CKC: No, I don't want deep dish. I'm just curious about why it costs more.
Automatron: I'm sorry. I didn't understand you. Let's start again.
CKC: Hand-tossed!
Automatron: There's no need to shout. I'm not deaf, you know.
CKC: Sorry.
Automatron: It's fine. Now, what toppings would you like?
CKC: Pepperoni and extra cheese.
Automatron: Do you mean extra cheese and pepperoni?
CKC: Yes.
Automatron: Then why didn't you say it that way? I bet you're one of those people who goes into Starbucks and asks for a Venti No-Whip Low-Fat Mocha when it's supposed to be a Venti Low-Fat No-Whip Mocha.
CKC: No, actually, I like whipped cream.
Automatron: Okay. One medium hand-tossed pizza with extra cheese, pepperoni and whipped cream. Is this for pickup or delivery?
CKC: Delivery.
Automatron: Great. So we'll send that to [my old address in East Harlem].
CKC: No! I don't live there anymore. Can I just speak to a person?
Automatron: You want to speak to someone?
CKC: Yes.
Automatron: Then why didn't you come into the store?
~ Fin ~
The moral of the story is: If you want to engage with real humans in this ever-increasingly "convenient" yet totally impersonal society, don't sit at home and wait for food to magically be delivered to you. Develop a relationship with a farmer who offers you fresh, unprocessed foods in exchange for doing some handiwork around the farm that doubles as good exercise for you. Eat food. Not too much. Mostly plants. And go see "Batman: The Dark Knight," in theatres now.